Opportunity
The North Hill Curling Club is looking to hire a full time General Manager. We are located in Calgary, Alberta and are proud to call our 6-sheet rink one of the most beautiful and vibrant clubs in the city. Reporting to the Board of Directors, and working closely with the Executive, the Manager will efficiently manage all aspects of the club’s activities to ensure safe, quality services to our members and surrounding community.

Key Roles and Responsibilities
In addition to other duties as assigned, the successful candidate will perform the following tasks:

Facility Maintenance
● Retain, negotiate and direct contract services to maintain safe, reliable operations of both internal and external club facilities.
● Timely renewal of all required operational licenses (Liquor, Tax, etc.)
● Ensure the efficient operation of the building and ice by working closely with the Head Ice Technician

Building Maintenance
● Ensure maintenance jobs are scheduled and completed on time

Kitchen and Lounge
● Ensure and maintain “ProServe” certification for all bar staff
● Be familiar with Gaming and Liquor regulations
● Purchase and inventory control on bar stock, food, confectionery, and other items.

Office and Financial Administration
● Maintain necessary permits and memberships
● Manage contacts, correspondence and inquires
● Attend board meetings as required
● Provide organizational and planning assistance and advise on Club policies and procedures as needed

Social Networking Presence
● Review and maintain NHCCs social network presence with the help of the Communications Lead from the Board of Directors

Sponsorship and Marketing
● Pursue advertising income from sign promotion and other sponsorships
● Promote the club to the membership, general public, schools and private industry
● Promote new memberships and the club image through initiatives and new concepts
● Develop and maintain a community presence

Financial Accounting
● Develop annual operating and capital budgets in consultation with the Club executive and Treasurer
● Maintain all payables and receivables
● Approve timesheets and distribute payroll cheques
● Maintain bank accounts, term deposits and daily reconciliation of bar and cafeteria
● Ensure effective and efficient use of budgeted funds, personnel, facilities and time

Member Services
● Receive and promptly respond to member inquiries
● Coordinate and compile material for correspondence to club members
● Maintain a club calendar and schedule and ensure current events are relayed to various groups
● Coordinate ice time for all curling sections and maintain a schedule of club events
● Maintain and update fees for banquet facilities, rental ice, bonspiels etc.

Employee Supervision
● Hire, train and arrange training for employees as needed
● Manage the employee benefits program
● Ensure end-of season performance reviews are conducted

Required Qualifications
● Well-developed business management and leadership experience in customer or member-focused organizations
● Previous responsibility or appreciation for marketing communications/public relations
● Proven track record of establishing effective operating procedures and processes, while maximizing the use of technology
● Experience with municipal and volunteer associations would be of value
● Ideally a curling enthusiast, but as a minimum must be familiar with the sport of curling
● Excellent people and communication skills
● Strong organizational and time management skills
● Able to work effectively in a team environment and the ability to work alone
● Proficient in using computers and related software
● Willing to work flexible hours

Other Information
● Application deadline is May 15, 2024
● Please send resume, cover letter, and salary expectations to [email protected]. Quote in subject line “General Manager Position’.
● We thank all applicants for their interest; however, only successful applicants will be contacted for an interview
● Short-listed candidates may be asked to provide current references and a valid police record check
● Salary will be based on experience, with the possibility of bonuses
● While this is a salaried position, hours are likely to be full time August-March and part time April-July.
● Target start date is negotiable, but must be no later than August 1, 2024

Medicine Hat Curling Centre Head Ice Technician

POSITION SUMMARY:
To manage all day-to-day ice operations of the Medicine Hat Curling Centre. To ensure ice is always well maintained and playable. Assisting General Manager with all other areas of day-to-day operations as needed.

TERMS OF EMPLOYMENT
Monday – Friday. (Additional hours may be required during events).
Approximately 40 hours per week, depending on the needs of various curling leagues.
Full-time, Contract (3 year), with option for renewal pending review after contract expiration.
Start date: Summer 2024.
Salary: To be negotiated.
6-month probationary period, followed by employee evaluation.

EDUCATION
• Level 2 Ice Technician certification.
OR
• Applicable Ice Technician experience will also be considered.

EXPERIENCE
• Previous experience in curling ice maintenance services and minimum (3) years of experience in making curling ice.
• Experience in chilling and refrigeration associated with ice plants.

SKILLS
• Experience at managing and coaching staff to ensure execution of work assignments and growth of employees.
• Knowledge of health and safety regulations with the ability to spot and address safety risks.
• Knowledge and ability to complete ice making responsibilities such as scraping, pebbling, and nipping.
• Knowledge in temperature monitoring and control.
• League and bonspiel draw change procedures.
• Basic knowledge and ability to troubleshoot ice and ice equipment problems.
• Supervisory skills.
• Communication skills.

MAJOR RESPONSIBILITIES
Manage the physical ice to ensure it is maintained in accordance with structural and aesthetic standards, including but not limited to:

1) Ensuring adherence to approved preventive maintenance program.
2) Dealing, on a proactive basis, to issues as they arise.
3) Coordinating a developmental and maintenance program which results in quality curling ice.
4) Ensuring rocks are maintained to standard.
5) Maintaining, daily, the physical appearance of the interior and exterior of the building.
6) Assuring that all support Ice staff have been properly trained and an understanding of their respective job description.

OUTLINE OF OPERATIONAL EXPECTATIONS
Day to day operations include but are not limited to:

• Clean, pebble, nip ice for each draw.
• Ice scraping.
• Clean hacks and hack areas.
• Torch ends to backlines to keep clean as required.
• Hone and maintain blades on both scraper and hand scrapers.
• Change out blade on scraper when required.
• Vacuum carpet, fill tissue holders and empty garbage on regular basis.
• Fix any scrapes, divots, or holes on ice surface.
• Hand scrape boards to keep frost down.
• Clean and maintain pebble heads.
• Change out mop heads when needed.
• Keep compressor rooms tidy and organized.
• Log plants – twice per shift.
• Assist with maintenance of interior and exterior of building.
• Janitorial assistance with all areas of the club as needed.
• Prompt snow and ice removal of all public access areas of the building when required.
• Answer telephone calls when other staff is unavailable.
• Maintain Ice staff time sheets in timely and accurate fashion.
• Assist with security measures in ensuring locker rooms, outside exit doors are always secured.
• Clean and maintain back walks of garbage, cups, or any other materials.
• Approachable by membership and/or curlers for assistance when required.

COMMUNICATION

WHO
PURPOSE
FREQUENCY

General Manager To assure planning, coordinating and policy implementation of all ice area operations. Daily
Board of Directors/General Manager Problem resolutions relating to ice area operations. As required or requested
Ice Tech
Staff Delegation of responsibilities, assignment of tasks and regular performance assessments. Daily
Ice Tech Staff (Discipline) Problem resolution As required

ACCOUNTABILITIES
1) Accountable for development and maintenance of quality curling ice.
2) Accountable for adherence to approved budget for maintenance, supplies, and equipment in the ice area operations.
3) Accountable for general maintenance and janitorial duties relating to the facility.
4) Accountable for adherence to all Board policies and procedures.
5) Accountable for adherence to all Occupational, Health and Safety guidelines.

SUPERVISION
Supervision of ice tech staff, including delegation and monitoring.

ADDITIONAL JOB REQUIRMENTS
• Help teach and educate ice staff to help execute development and growth of employees.
• Help with hiring and onboarding MHCC ice staff.
• Ability to work or schedule staff depending on the task at hand, including evenings and weekends, as required by the MHCC.

SUBMISSION DETAILS
Please submit your resume to:
Dave Kowalchuk – Vice President: [email protected]
Position will remain vacant until a suitable candidate is found. Resume review and interview considerations will begin March 18th, 2024.

* Please note that professional and character references may be required upon request. *
* Please note that a police and intervention record check will be required upon request. *